Thanks for visiting Eleys of Ironbridge website.
We’ll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your order.
These terms and conditions apply to the use of this website, www.eleysporkpies.co.uk (the “Website”). By visiting our website www.eleysporkpies.co.uk or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you must not use this Website.
We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit. We can also update and vary the terms and conditions by notice on other pages of this Website.
We use our reasonable endeavours to make sure that every product on our website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. Eleys of Ironbridge disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date.
Placing your order
When you place an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.
From time to time, we may not be able to accept an order for the following reasons:
If, unfortunately, we do not have your chosen goods in stock
Where we cannot obtain authorisation for your payment
If there has been a pricing or product description error
If you do not meet any eligibility criteria set out in our terms and conditions
If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
*Please double check all spelling as we are not liable if you have misspelled any names or text.
A refund will not be issued. Orders with correct spelling will be resent on receipt of full payment including postage and packing.
You can pay for your goods using your Paypal account or credit/ debit cards via Paypal, you do not have to have a Paypal account to do this.
General despatch information.
Your order is likely to arrive much faster if you use a postcode. It sounds simple, but many people forget to add it!
You can check that you have the correct postcode by using the Royal Mail’s handy postcode finder www.royalmail.com
If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.
We can deliver your order any day from Tuesday to Friday (inclusive) to most UK mainland addresses.
Please call to confirm if you live in a remote area.
Saturday deliveries can be made but the Royal Mail Charge a further £5.00.
All of our products are sent to you freshly baked and securely packaged, which are fully recyclable, we also use coolants.
Your order will be delivered by Royal Mail Special Next Day Delivery Guaranteed by 1pm on the day you have specified your order will need to be signed for. Royal Mail guarantee delivery to 99% of the UK by 1pm the next working day. Plan ahead if your order is for a special occasion, all of our products have a 5-day shelf life from when they reach you.
Your order can be tracked by calling our shop and a member of staff will give you the tracking order number.